Table of Content
- Most read in Celebrity News
- American Express Interview Questions & Answers
- How would you address an employee who is underperforming?
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Craft your example around the core values of the company, treating others with respect and doing what is right. This question is similar to "Why should I hire you," and gives you a chance to toot your horn. They will be evaluating how well you market yourself and if you'll seize the opportunity when they give you this question. It will also help them assess how familiar you are with the role at their company for which they're considering hiring you.
It will also offer insights into how you overcome challenges that you face in your work life as well. Working in a busy environment, you can expect a fair share of stress. The interviewer wants to know how you adapt to a changing environment or frustrated customers. They need to know if your stress influences your behavior, or if you have control over your stress responses. You can prove your trustworthiness in an example that shows a manager entrusted you with the responsibility of value, like managing money or an important client. Often a person will be given specific procedures to follow when they begin a new job, and there can be the temptation to get lazy and do things 'the easy way' as they get more comfortable.
Most read in Celebrity News
Your answer should communicate how well you get along with others, in ways that are not open to interpretation. Think of when there was a change in management, policy, responsibilities, or your schedule. No matter how messy or complicated, the only thing you could control in the situation was you, so talk about how you grew and how you stayed calm during the shift in your environment. This will help them ascertain whether or not you allow personal challenges in your life to affect your work life.
They want to evaluate where you fall on the scale of being an asset versus a liability. The most important thing you can express at this point in the interview is that you are unique and have the qualities that will enhance any team you work on. Share your past accomplishments related to what you will be doing in this new role.
American Express Interview Questions & Answers
It's one thing to be full of great ideas, but making them happen is a whole other ballgame. Define the research you conducted to come up with your solution. Relate how you approached your supervisors with your idea and how you quantified your data. Avoid negative words or situational examples that come across as negative. Avoid singling out anyone in particular when framing your example.
Break down not only who inspires you, but why, and how this role model has helped you along your career path. Also, examine how closely you feel your character is aligned with your inspiration. Teamwork is an important aspect of the culture of their brand at American Express. This question is designed to gauge how aligned your approach and philosophy are with theirs. Don't ask about pay, incentives, benefits, or anything that serves you. You haven't sealed the deal, so don't blow it by effectively asking them what they can give you.
How would you address an employee who is underperforming?
Piers Morgan has reacted to claims of a tell-all interview with Meghan Markle and Prince Harry after being quizzed by a social media user. We at DigiLive craft digital platforms which ensure the enhancement of the client profiles and aid them to a create wider marketing base to reap ripe benefits of their efforts. American Express prides itself on inclusion, teamwork, diversity, and equality.
But understanding this gives a deeper insight into the adage 'The customer is always right.' This term isn't meant to be taken literally. It more so conveys that good customer service is understanding, relating with, and delivering on expectations. Meeting those expectations equates to good customer service. Asking who inspires you will offer insights into what qualities in others you admire, what inspires you, and what motivates you as an employee. Your answer will help them assess how well you would fit into the culture of their brand.
Reaching a communal understanding with them can be easily attained by demonstrating a meeting of the minds between you and the customer in your example. American Express values individuals who are willing to take risks. The interviewer wants to know if you are a risktaker or risk-averse. If you are a risk-taker, they want to know how you evaluate risk. Taking a chance on innovation is different than being an obsessive gambler.
But how you approach this delicate entry is what the interviewer is trying to gauge. How anyone approaches building relationships while proving a strong work ethic at the same time is a tricky balancing act. Steer clear of examples where a supervisor was victimizing you or singling you out. Even if a supervisor's actions were misguided or inappropriate, this is not the goal of the question. This behavioral question is framed to see how you cope with feedback as well as your outlook/attitude and how important self-improvement is to you. Offering examples where you felt victimized, whether justified or not, may not present in the same context you're trying to relay.
Think about the little things you have done that have helped boost employee morale or made a difference in your team! Give an example and be specific about what you did and how it affected the company. You may have come up with a plan to save the company money or noticed a problem and came up with a solution.
By using some of these traits as a guideline, think of some people who have inspired you, embodying some of these same characteristics. Inspirational people motivate us to keep going when we feel like giving up. They're passionate and driven, accomplishing goals that seem impossible, starting new ventures with new ideas that change the way we view the world. You can talk about a mentor, family member, or even a celebrity who has inspired you in your career. There is always an opportunity in every question to kaizen your answer. If every answer you offer goes above and beyond their expectations, you've delivered the best interview you can.
Talk about how you took a more innovative approach to problem-solving and how you supported your team under pressure. American Express states on their website, We view each other as colleagues--part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.
Sowing divisiveness or judgment makes it difficult to work as a cohesive team. Think about the obstacles and challenges you have gotten through to make it to where you are! Maybe you took on a severe course load your first year in college. Or perhaps you were asked to give your first presentation with little time to prepare.
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